Compose email

Order Description
Your company, ArtWorkOnline, sells paintings through its website and catalogs. It specializes in workplace art intended for offices, executive suites, conference
rooms, and common areas. To make shopping for office art easy, your art consultants preselect art, making sure that the finished product is framed and delivered in
perfect shape. You are proud that ArtWorkOnline can offer fine works of original art at incredibly low prices.

Recently, you received an e-mail from Huntzinger Construction claiming that a large oil painting that your company sent had arrived in damaged condition. The e-mail
said, “This painting sags, and we can’t possibly hang it in our executive offices.” You were surprised at this message because the customer had signed for delivery and
not mentioned any damage. The e-mail went on to demand a replacement.

You find it difficult to believe that the painting is damaged because you are so careful about shipping. You give explicit instructions to shippers that large
paintings must be shipped standing up, not lying down. You also make sure that every painting is wrapped in two layers of convoluted foam and one layer of Perf-Pack
foam, which should be sufficient to withstand any bumps and scrapes that negligent shipping may cause. Nevertheless, you decide to immediately review your packing
requirements with your shippers.

It’s against your company policy to give refunds or replace paintings that the receiver found acceptable when delivered. However, you could offer Huntzinger
Construction the opportunity to take the painting to a local framing shop for restretching at your expense. The company could send the restretching bill to
ArtWorkOnline at 438 West 84th Street, New York, NY 10024.

Your Task. Compose an e-mail adjustment message that regains the customer’s confidence. Send it to Charles M. Huntzinger at [email protected].