a. Imagine you are the new general manager of a full service hotel and you are about to have your first meeting with your chief engineer. Make a list of questions you would pose to the chief engineer at that meeting and explain why you have asked each question.

b. In most facilities departments in non-hospitality buildings, the custodial function is part of the department’s duties. However, in hotels it is a separate department. In fact, there may be two departments devoted to cleaning, a housekeeping department, and a public areas department that cleans offices, meeting and convention facilities, and lobbies. Why do you think this is the case? Support your opinion with examples.
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