Health Care/Risk Managment
scenario- there is an attached work sheet to be done. Information (Answer the following questions in 25 to 50 words each.) 1. What kind of information do you need to
respond to this scenario? 2. How and where can you acquire this information? 3. What processes should you use to gather this information? Complete the following table.
(Complete rows with 25 to 50 words each.) • DEF Organization has received complaints from patients regarding the delays they experienced when checking in for care or
service at the front desk to the time they are called to receive their services. The patients commonly described the issues they experienced as a bottleneck. The
organization has determined that the admission process needs to be reviewed and suggestions need to be made on ways to streamline the process to more efficiently
manage the flow of patients in the facility. Which tools would you use to make decisions on streamlining the process?

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