You are a professional external change agent who has been contracted by the Board of Directors of one of the following Australian organisations, which has recently been undergoing significant
change.
Please choose ONE of the following business organisations (refer p. 8 for non-academic resources which may assist your decision):
• Ambulance Victoria OR
• Officeworks
Your general aim is to describe, critically evaluate and make recommendations in relation to change within your chosen organisation, which is at all times explained and justified according to
change management theory and concepts.