“Service Encounters” project is modeled on Bailey’s research presented in his paper,
“Communication of Respect in Interethnic Service Encounters,” (in the “readings” folder,
under “content” on BBLearn). Re-readBailey’s paper beforestartingtheproject.

(1) Conduct careful observation of “service encounter” type of interactions in a
real world setting
(2) Take detailed notes of your observation.
(3) Conduct uptake analysis

(4) write a paper about 3 pages long (12-point font, double-spaced) in which you will:
a) describe where and when you conducted your observation
b) describe three or four service encounters, following the format of the