SERVICE ENCOUNTERS Essay Dissertation Help

“Service Encounters” project is modeled on Bailey’s research presented in his paper,
“Communication of Respect in Interethnic Service Encounters,” (in the “readings” folder,
under “content” on BBLearn). Re-readBailey’s paper beforestartingtheproject.

(1) Conduct careful observation of “service encounter” type of interactions in a
real world setting
(2) Take detailed notes of your observation.
(3) Conduct uptake analysis

(4) write a paper about 3 pages long (12-point font, double-spaced) in which you will:
a) describe where and when you conducted your observation
b) describe three or four service encounters, following the format of the

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