1-Article introduction About {Strategies for successful CRM implementations}( 2 pages or less)
2-Article Headings: All headings of the article are to be summarized( 2 pages or less)
3-Idea: Summarize the main idea of article > Link the idea(s) With topic > Expand on the main point of the article by using outside resources to support the main idea up (1 page)
4-State your opinion of the article and use outside resources to support your view (1 page)

5Half page conclusion

I’ll give more details when accepted