Write a management letter to the Board of Directors or Board of Trustees of the health care organization
that you have been studying, recommending ways to improve the quality and effectiveness of the
services being delivered.
To aid in the Board’s understanding of the service delivery process from an operations management
perspective, be sure to:
describe the specific process you studied (include the current flow chart);
describe the products and services that are the outputs of the process; and
identify the internal and/or external customers of the process.
Discuss the current process flow and bottlenecks and/or inefficiencies in the process and how you plan
to improve the flow and output.
For each customer identified, discuss the basic need that the service fills. Discuss the quality
characteristics of the process/service that are important to the customer (document your source of this
knowledge).
For the Key Quality Characteristics identified, define an indicator that could be used to track the
performance of the process and/or patient satisfaction. Discuss data collection problems (if any), their
affect on your analysis and alternative ways or new ways to capture data.
Based on your analysis, recommend and develop an action plan. Support your recommendations.
Propose a new process if appropriate.
Sample Solution
hopped Eggs and Ham, Biscuits, Dextrose, malted milk Tablets, dried fruit bar, oatmeal/cereal, water purification Tablets so the soldiers can drink the water that is stagnant, gum, and cigarettes. The other type of ration was the Supper Ration which provided about 2,830-3,000 calories for a single soldier. Inside the Supper ration was canned sausage, a random choice of pork-carrots or apples, beef and pork meal, biscuits, chocolate bar, tropical bar, toilet paper, cigarettes, gum and bouillon powder. Another type of ration from WWII was the âD-Rationâ or the âEmergency Rationâ which was a ration that contained a single high protein chocolate bar which could withstand extremely high heat. The last ration for WWII was the âMountain Rationâ which was designed for soldiers that were ski instructors, forest rangers, or experienced alpine travelers who were able to trudge through the mountains and rough areas. It supplied about 4,800 kilocalories per soldier per day. It contained biscuits, butter substitution, cereal, cigarettes, corned beef, dehydrated baked beans, dehydrated cheese, dehydrated potatoes, dehydrated soup, D-Ration bars(high protein chocolate bars), fruit bars, sugar/salt, gum, hard candy, lemon juice powdered drink, pork/sausage meat dish, milk, precooked rice, coffee, tea and toilet paper. This ration pack was very bulky, and the soldiers needed all of this food to survive through the mountains. During WWII the soldiers fought in all different areas and different types of regions such as the the mountains or fighting in tropical islands of Japan. It was a world war so the soldiers need certain types of food to sustain them through the terrains they need to get through. In current day the ration packs are a little bit different. Most packs are packaged in tough plastic instead of cardboard boxes. The Navy Seals of today have a single blend of plant based nutrients, fats, probiotics, proteins and carbohydrates. The plants in the blend are wheatgrass, cacao, alfalfa, chlorella and spirulina; for the fats side of things they used sunflower, algae, macadamia, chia seed and coconut. For the probiotics they used chicory root, green banana, acacia fiber, psyllium husk and ten probiotic strands. To supply them with carbohydrates they used, tapioca and sweet potato. As for the proteins in the blend they used peas, collagen, whey and pumpkin. For this one single drink it will supply the seals with 400 calories and 27 grams of protein. On the other hand of things with packaged food they had the Sure-Pak MRE which goes back to packaged food. The Sure-Pak MRE provides the soldiers about 1,000-1,250 calories which I believe is not enough to get them through the heat and rough terrain of the Middle East. It contains a meat dish, a side along the lines of beans, a dessert, crackers, peanut butter spread, peanut butter spread, beverage powder, salt/pepper, moist towelettes, napkins, coffee powder, creamer, sugar and a water based heater. For a bit different type of MRE the âWise Emergency food kitâ is a civilian food kit of freeze dried food and itâs used in emergency survival situations; it comes in a large watertight bucket so your food will not ge>
hopped Eggs and Ham, Biscuits, Dextrose, malted milk Tablets, dried fruit bar, oatmeal/cereal, water purification Tablets so the soldiers can drink the water that is stagnant, gum, and cigarettes. The other type of ration was the Supper Ration which provided about 2,830-3,000 calories for a single soldier. Inside the Supper ration was canned sausage, a random choice of pork-carrots or apples, beef and pork meal, biscuits, chocolate bar, tropical bar, toilet paper, cigarettes, gum and bouillon powder. Another type of ration from WWII was the âD-Rationâ or the âEmergency Rationâ which was a ration that contained a single high protein chocolate bar which could withstand extremely high heat. The last ration for WWII was the âMountain Rationâ which was designed for soldiers that were ski instructors, forest rangers, or experienced alpine travelers who were able to trudge through the mountains and rough areas. It supplied about 4,800 kilocalories per soldier per day. It contained biscuits, butter substitution, cereal, cigarettes, corned beef, dehydrated baked beans, dehydrated cheese, dehydrated potatoes, dehydrated soup, D-Ration bars(high protein chocolate bars), fruit bars, sugar/salt, gum, hard candy, lemon juice powdered drink, pork/sausage meat dish, milk, precooked rice, coffee, tea and toilet paper. This ration pack was very bulky, and the soldiers needed all of this food to survive through the mountains. During WWII the soldiers fought in all different areas and different types of regions such as the the mountains or fighting in tropical islands of Japan. It was a world war so the soldiers need certain types of food to sustain them through the terrains they need to get through. In current day the ration packs are a little bit different. Most packs are packaged in tough plastic instead of cardboard boxes. The Navy Seals of today have a single blend of plant based nutrients, fats, probiotics, proteins and carbohydrates. The plants in the blend are wheatgrass, cacao, alfalfa, chlorella and spirulina; for the fats side of things they used sunflower, algae, macadamia, chia seed and coconut. For the probiotics they used chicory root, green banana, acacia fiber, psyllium husk and ten probiotic strands. To supply them with carbohydrates they used, tapioca and sweet potato. As for the proteins in the blend they used peas, collagen, whey and pumpkin. For this one single drink it will supply the seals with 400 calories and 27 grams of protein. On the other hand of things with packaged food they had the Sure-Pak MRE which goes back to packaged food. The Sure-Pak MRE provides the soldiers about 1,000-1,250 calories which I believe is not enough to get them through the heat and rough terrain of the Middle East. It contains a meat dish, a side along the lines of beans, a dessert, crackers, peanut butter spread, peanut butter spread, beverage powder, salt/pepper, moist towelettes, napkins, coffee powder, creamer, sugar and a water based heater. For a bit different type of MRE the âWise Emergency food kitâ is a civilian food kit of freeze dried food and itâs used in emergency survival situations; it comes in a large watertight bucket so your food will not ge>
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