As a CR professional, self-reflection (being aware of one’s use of self) is an integral part of practice.  Think about personal and

professional awareness as outlined in chapter two.  Then consider the Thomas-Killman Conflict Styles Chart.  For each of the five conflict

styles think about and respond to the following:

What values might be attributed to each particular style?
Under what circumstances would each style be effective?
What is your natural style of conflict and how would skills in active listening, questioning and making statements help you to either

succeed in your style or change your style to be a more effective practitioner?   Include insights you gained from watching the

“Listening” video (See materials folder for this chapter).

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